Terms of Service

1. Company Details

The services described on this website are provided by 19CLOUDS IKE, based at 3 Eleftherias Square, Lamia 35100, Phthiotis, Greece, VAT No 801691408, Tax Office of Lamia, Reg. No. (GEMI) 161582354000 (hereinafter "the Company" or "19CLOUDS").

2. Acceptance of Terms

By registering, ordering or using any 19CLOUDS service, the customer declares that they have read, understood & unconditionally accept these Terms of Service, as well as our Privacy Policy. If you do not agree with any term, please do not use our services.

3. Description of Services

19CLOUDS offers Managed WordPress Hosting, Eshop Hosting, VPS & Managed VPS Hosting, Nextcloud Hosting, Radio Streaming (SonicPanel & Azuracast Self-Hosted), Reseller programs, as well as website & eshop development services. The exact specifications of each plan are described on the respective service pages & may be updated from time to time.

4. User Obligations

The customer agrees not to use 19CLOUDS' services for:

• Hosting or distributing illegal, offensive content, or content that infringes on third-party rights.
• Sending unsolicited email (spam) or distributing malicious software.
• Attacking other systems, networks or services (e.g. DDoS, port scanning, brute force).
• Excessive resource usage that affects the operation of other customers on the same infrastructure.
• Any activity contrary to Greek & European legislation.

19CLOUDS reserves the right to suspend or terminate service without notice in the event of a violation of the above, particularly when the security or stability of the infrastructure is at risk.

5. Pricing & Payments

Service prices are listed on the respective pages & in the Client Area (WHMCS). Billing is prepaid, according to the billing cycle chosen by the customer (monthly, annual, etc.). Late payment may result in temporary suspension or termination of the service, following relevant notice.

6. Service Availability

19CLOUDS makes every reasonable effort to achieve high availability of its services (99.9% uptime target), without however guaranteeing uninterrupted or completely error-free operation. Scheduled maintenance is announced in advance where feasible.

7. Backups & Data Responsibility

Despite the automatic daily backups included in most of our plans, the customer remains solely responsible for maintaining their own backup copies of their content & data. 19CLOUDS is not liable for data loss resulting from the customer's actions or omissions.

8. Cancellation & Refunds

The customer may request cancellation of their subscription at any time via the Client Area or by emailing hello@19clouds.com. Refund terms (if applicable) are specified on the respective plan's page or in the service agreement signed with the customer.

9. Limitation of Liability

To the maximum extent permitted by applicable law, 19CLOUDS shall not be liable for indirect, incidental or consequential damages arising from the use or inability to use its services, including loss of revenue, data or clientele.

10. Intellectual Property

The content, logo & design of this website are the intellectual property of 19CLOUDS IKE. The customer retains full ownership of their own content hosted on our services.

11. Amendment of Terms

19CLOUDS reserves the right to amend these Terms of Service at any time. Changes take effect from the moment they are published on this page. Continued use of the services after any change constitutes acceptance of the new terms.

12. Governing Law & Jurisdiction

These Terms are governed by Greek & European law. For any dispute arising in connection with the use of the services, the Courts of Lamia shall have jurisdiction, unless otherwise provided by mandatory legal provisions.

13. Contact

For any question regarding these Terms of Service, contact us at hello@19clouds.com or via our contact form.