Privacy Policy

1. Data Controller

The controller of your personal data is 19CLOUDS IKE, based at 3 Eleftherias Square, Lamia 35100, Phthiotis, Greece, VAT No 801691408, Tax Office of Lamia, Reg. No. (GEMI) 161582354000. For any matter concerning your personal data, you can contact us at hello@19clouds.com.

2. What Data We Collect

Depending on how you interact with us, we may collect:

• Identification & contact details (full name, email, phone).
• Billing & invoicing details (address, VAT number where required, payment details via third-party providers).
• Technical data (IP address, browser/device type) via cookies & server logs.
• Content & data hosted on the hosting/VPS/streaming services you have purchased.
• Communications via the contact form, email or our support ticketing system.

3. How We Use Your Data

We use your data to:

• Provide, activate & support the services you have ordered.
• Issue invoices/receipts & manage payments.
• Respond to support requests & inquiries via the contact form.
• Improve our website & services (statistics, analytics cookies — only with your consent).
• Communicate with you about updates related to your account or services.

We do not use your data for third-party marketing purposes without your explicit consent.

4. Legal Basis for Processing

Processing of your data is based on:

• Performance of a contract — to provide the services you have purchased.
• Legitimate interest — to secure our infrastructure & prevent abuse.
• Legal obligation — for tax & accounting purposes.
• Consent — for non-essential cookies & marketing communications, where applicable.

5. Cookies

Our website uses cookies for its proper operation (essential cookies) & optionally for statistics/analytics, subject to your consent via the relevant banner shown on your first visit. You can change your choice at any time through your browser settings.

6. Disclosure to Third Parties

We do not sell or rent your personal data to third parties. We may share data with:

• Payment service providers, for processing transactions.
• Billing/ticketing software providers (e.g. WHMCS) to manage your account.
• Public authorities, when required by law.

All our partners are contractually bound to maintain an equivalent level of data protection.

7. Retention Period

We retain your personal data for as long as our cooperation lasts & for an additional period where required by tax or accounting legislation or for the defense of legal claims. Data from the contact form is retained only for as long as needed to handle your request.

8. Your Rights

Under the GDPR, you have the right to:

• Access the data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure ("the right to be forgotten"), where there is no lawful ground for retention.
• Restriction of processing under certain conditions.
• Portability of your data in a structured, commonly used format.
• Objection to processing based on legitimate interest or for marketing purposes.

To exercise any of these rights, contact us at hello@19clouds.com.

9. Data Security

We apply technical & organizational security measures, such as free SSL certificates, isolated containers, encrypted backups & restricted access to our systems, to protect your data from unauthorized access, loss or misuse.

10. Right to Lodge a Complaint

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA), Kifisias 1-3, 115 23 Athens, Greece, or via www.dpa.gr.

11. Changes to this Policy

We may update this Privacy Policy from time to time, to reflect changes in our practices or in legislation. The date of the last update is shown at the top of this page.

12. Contact

For any question regarding the processing of your personal data, contact us at hello@19clouds.com or via our contact form.